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IT Lead in Carey, OH at Hanon Systems USA, LLC

Date Posted: 1/7/2019

Job Snapshot

Job Description



Description

This position is for a technician responsible for in on-site service and operations of IT systems and solutions. This includes systems supporting Office automation, Commercial Applications, Enterprise Resource Planning, Line of Business and Product Development. The operations aspects of this position entail delivery of services and stable operations on the site and excellent service to business users.

 

The scope of this position includes:

  • Provide break fix and troubleshooting service for the site
  • Provide on-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers.
  • Execute incident, problem and change management processes using the designated tracking tool.
  • Face off to Hanon Systems business customers within the site ensuring excellent customer service
  • Local responsibility for Asset management and consumption tracking, keeping CMDB in line with actual.
  • Manage local applications including break fix, housekeeping and system administration as appropriate.
  • Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the site.

 



Work Process Accountabilities

  • Take ownership of all incidents and initiatives affecting site’s IT environment regardless of which group is driving.
  • Do what it takes to get business working including hands on intervention as required.
  • Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur.
  • Participate in on call duty as required in the local site.
  • Support local project implementations when they occur.
  • Execute local change management
  • Ensure conformance and adherence to working procedures and audit standards


 

 

Job Requirements

  • 5+ years experience in Information Technology with specific knowledge in IT Daily Operations and Systems Management
  • Very good written and spoken English
  • Knowledge of ITIL-process desirable
  • Distinctive IT-related knowledge and understanding as well as analytical way of thinking
  • Enjoys dealing with customers, first experiences with IT-helpdesk  
  • Highly team-oriented and confident appearance
  • Able to cope with pressure, good manners and a solution as well as customer oriented work style